Express Order Tracking

Enter your Express order tracking number in the form above and click Track to instantly check your order’s current status.

Customer Service

Phone Number	1-888-397-1980 (9am–11pm EST, 7 days a week)
Email Address	[email protected]
Head Office	Express Customer Service, 1 Express Drive, Columbus, OH 43230
Main Website	https://www.express.com
Also Track	ATC Logistics Transport Tracking.

Express

Company has built its identity around a simple idea: the city is your runway. As a fashion retailer with deep roots in American style, the brand positions itself as a go-to destination for on-trend clothing that fits everyday life in fast-moving urban environments. Customers who’ve placed an order can use order tracking to follow their purchase from processing through to delivery.

Customer service at company is designed to be highly accessible, with support available seven days a week from 9am to 11pm EST, well beyond typical retail support hours. This extended availability reflects the brand’s understanding that online shoppers browse and place orders at all hours, not just during a traditional business day. Anyone checking their tracking status after a purchase can reach a live representative across nearly the entire day, rather than being limited to weekday business hours.

Beyond standard order support, Company also operates a dedicated credit card customer service line, separate from general order inquiries, reflecting the brand’s broader retail ecosystem beyond just clothing sales. This includes automated systems available 24 hours a day, giving cardholders round-the-clock access to account information even outside live support hours. Customers managing both a recent order and their Credit Card account benefit from this separation, ensuring each type of inquiry reaches the right specialized team.

Headquartered in Columbus, Ohio, Company operates primarily as a retail and e-commerce brand rather than a logistics company, meaning most shipment tracking is handled through third-party shipping carriers once an order leaves the warehouse. This is typical for fashion retailers, who focus their internal resources on product design, merchandising, and customer service rather than operating their own delivery fleet. For customers with an order in transit, the tracking number provided at checkout remains the most direct way to follow the shipment’s actual physical journey.

With multiple contact channels for orders, credit card payments, and general inquiries, Company aims to keep customer support organized and responsive across its various service lines. The brand’s continued presence in both physical retail and online shopping reflects its broader strategy of meeting customers wherever they prefer to shop. For anyone with a recent purchase, checking status directly through their order tracking system remains the fastest way to confirm delivery timing before reaching out to customer service for anything unresolved.